logoAbout The Dale Association: Employment Opportunities

Thank you for your interest in The Dale Association! We are an equal opportunity employer. As a not-for-profit human services agency serving the needs of people throughout Niagara County, we seek enthusiastic, capable and caring professionals to join our team.


DUTIES AND RESPONSIBILITIES: The billing specialist position is responsible for ensuring the integrity of claims within the mental health division. This position is responsible for maximizing revenue by timely filing, collecting, and following up on claims. Reviews claims for quality assurance and proper integrity before claim submission. Works with clinic directors and office managers to correct erroneous claims identified through the quality assurance process before submission to third party payers. Submits claims to third party payers and individuals for all agency mental health programs. Posts all mental health accounts receivable cash receipts to the accounts receivable sub ledger (EHR) and verifies accuracy to general ledger. Resolves billing issues such as denials, pending, rejections and other related problems that effect reimbursement by a third party payer. Responsible for the collection efforts of the agency’s patients accounts receivables. Verifies accuracy and collectability of outstanding accounts on monthly accounts receivable aging report. Interfaces with patients to resolve any billing inaccuracies. Interprets guidance and regulatory documents issued from Medicaid, Medicare and other third party insurance that govern services and billing for mental health. Recommends and implements process improvement and policy and procedures related to billing. Provides director of finance with pertinent financial and statistical information including monthly revenue summaries, third party adjustment reports, cash summary reports, bad debt and charity reports and accounts receivable aging reports. Collaborates with agency staff and third party insurers to review, maintain, and update provider service agreements, credentialing rosters, and rates. Provides the compliance officer with pertinent information and any requested assistance during internal and external audits. Interfaces with external auditors during their review of revenue and accounts receivable. Research and provide a customer friendly approach to any private pay client disputes or discrepancies in billing statements. Performs other duties as assigned by the director of finance.

EDUCATION & QUALIFICATIONS: Must possess an associate’s degree with a concentration in accounting or medical billing and coding. A minimum of three (3) years medical and coding experience is required. Preferred experience working in not-for-profit organizations and mental health billing industry experience. Requires proficiency in Microsoft Excel (sorting data) and Word. Proficiency in an Electronic Health Record (EHR) system is required. Familiarity with office equipment including a calculator, copier, and fax machine is required. Preferred certification in medical billing and coding.


SCHEDULE: 8 hours per week (1 day)
Provide psychiatric treatment or consultation services to assigned clients and families, as clinically appropriate, assuring services comply with all applicable laws, rules and regulations. Provides the most appropriate available treatment or assessment needed by the participant in the appropriately least restrictive setting according to evidence based, best practice psychiatric treatment standards reflecting OMH Practice Guidelines. Provide psychiatric examinations and diagnoses and treatment. Provide medication management services at a minimum of every 90 days. Provide symptom management. Provide medication education and self-management. Work collaboratively with all PROS staff to ensure quality services are provided to all participants enrolled. Provide on-call services in psychiatric emergencies. Work collaboratively with collateral contacts (i.e. family, social supports, primary care, physician, etc.). Provide ongoing education to all PROS staff as it relates to services provided in PROS. Document all services provided, including medication prescription, in the prescribed manner in the participant’s chart; maintain all boundaries required for confidentiality. Review and approve Individual Recovery Plans and other required documentation for participants enrolled in the PROS Clinic; additional documents for review and signature include: laboratory and medical evaluation reports, ordering/prescribing necessary medication treatments, medical tests, evaluations and other appropriate forms and reports. Maintain all credentials necessary for billing Medicaid, Medicare, and managed Medicaid. Know and apply all applicable regulations including report standards. Ensure compliance with all regulatory or contractual requirements and ensure records meet “inspection ready” standards at all times. I-Stop and E-prescribing.
Current NYS MD Psychiatrist license; certified by the American Board of Psychiatry. Liability Insurance. DEA Licensing Certificate. Credentials necessary for billing Medicaid, Medicare, and managed Medicaid.

The Clinic Director Trainee (Clinical Supervisor) will provide programming as regulated by N.Y.S. Office of Mental Health and under expectation of a professional concept. The Clinical Supervisor will provide ongoing direction and support to clinical staff ensuring the Clinic program meets N.Y.S. Office of Mental Health expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for direct clinical supervision of assigned staff and completion of assigned evaluations. Oversee weekly clinical meeting. Provide ongoing staff education through affiliated resources and guest speakers. Responsible for a caseload and/or group. Monitor daily clinical issues. Monitor clinical aspect of program. Audit recipient records for accuracy. Oversee clinical case conference. Provide recipient with individualized and recovery planning through both individual and group counseling. Attend required meetings in Program Director’s absence. Attend agency meetings as indicated. Assist Program Director as needed. Travel to Lockport is required 10-15% of the time (2-3 business days per month).
Responsible for direct clinical supervision of program staff and completion of those staff evaluations.
Master’s Degree in Social Work with Licensed Certification or other related QHP certification; knowledge and experience in the field of mental health and diagnosis of illness; training in evidenced based practices; supervision experience required and a minimum of five years experience in mental health field. Experience working with an EHR is required, experience with Cerner preferred. Possess experience in servicing adults with varying degrees of mental illness; experience in delivery of evidenced based practices; ability to give direction and support to clinical staff; possess insight for continuous growth of clinical needs of program.
Must possess excellent verbal and written communication skills; must be able to work independently with good time management and organizational skills. Possess the ability to write reports, business correspondence, and letters. Demonstrated ability to effectively present information and respond to questions from groups of managers, members, customers, staff and the general public.
Qualified applicants are encouraged to send a cover letter and resume to: Rachel Smith, Human Resources Coordinator, The Dale Association: Rachel.Smith@daleassociation.com.

DUTIES AND RESPONSIBILITIES: Provide therapy to clients and families utilizing an individualistic approach. Responsible for a diverse caseload including a variety of tasks including, but not limited to, client advocacy, community linkage and reduction of psychiatric symptoms. Performs intakes for assigned referrals. Provides effective treatment planning of client case load. Identifies crisis situations and implements crisis management interventions. Responsible for completion of agency record keeping requirements. Responsible for meeting agency productivity requirements. Actively participate in staff meetings and contributes to case conferences. Performs on-call answering service needs as assigned. Makes contact with referral sources. Provides coverage for staff absent due to illness or unexpected events when assigned. Other duties as assigned.

EDUCATION & QUALIFICATIONS: Requires a valid NYS license with a Master's Degree in Social Work with an LCSW, LMSW, or LMHC or higher degree as a Qualified Health Professional as defined by Office of Mental Health (OMH) regulations; minimum 2 years' experience in mental health field; 3-4years preferred; possess extensive knowledge of the current regulations and principles, practices, and updates required by the OMH and County of Niagara. Familiarity with NASW Code of Ethics; evidence-based treatment experience in the mental health field; Electronic Health Record (EHR) experience preferred; demonstrated knowledge of MS Word and Excel.

For consideration, please send cover letter and resume to: Rachel Smith, Human Resources Coordinator at rachel.smith@daleassociation.com.

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