logoLet Us Help You: Success Stories: Senior Services
Senior Centre Senior Advisor C.A.R.E Telephone Reassurance
Success Story photo
Raymond, Senior Advisor client
Success Story Photo

"If The Dale Association wasn't right next door, I'd probably never leave my apartment. I visit The Dale's Senior Centre staff every day when I'm there for lunch and to play cards. The staff is always happy to see me and have been so helpful over the years. I actually miss them on the weekends!"


Raymond was out of work due to a disability, and his beloved wife was diagnosed with terminal cancer. Raymond was trying to hold the family together, but was worried about how he would afford health insurance since his wife held the policy. Sherry, the Dale Association's Senior Advisor provided immediate caregiver support, helped Raymond find an affordable insurance plan, and arranged for Raymond and his children to see a grief counselor. Legally blind, and living alone in North Tonawanda, Ron had become so isolated in his apartment, that when our vision coordinator visited him she was very concerned. She explained our C.A.R.E. telephone reassurance program to Ron, who agreed it would be nice to have someone call him each day to check in.  Our Dale staff arranged for Ron to receive home delivered meals on the weekends – when he typically went hungry. They coordinated a daily ride to his local senior center where he now enjoys a group lunch and socialization, and they found a local volunteer who regularly takes Ron grocery shopping. Even though we can't restore his eyesight, his whole outlook has changed for the better.
Lockport Senior Centre Transportation Vision & Hearing Program
Success Story Photo Dial-A-Lift Success Story photo

Lorraine’s daughter wanted her mom to be happy again. But when Lorraine’s husband of 49 ½ years died, she went into a real depression. Her daughter moved her in with her, hoping that would help. After weeks of watching her sit sadly by the kitchen window, she bundled mom into the car and drove her to The Dale Association. Lorraine said she felt like a kindergartner again, going off to school for the first time. But she was warmly welcomed at the door, and she’s been coming to the Centre everyday since. “Joining The Dale Association, where I’m actively involved in social groups and volunteering, has really given me back my life”, says Lorraine. 

Membership to The Dale Association allows people to stay connected to their community, gives them advance notice on enrichment activities, as well as discounts on most classes and trips. As Lorraine’s daughter would say, “it has added years, purpose and laughter to Mom’s life.”

Arthur has such peace of mind knowing that his mother has a reliable ride with Dial-A-lift to and from her activities and friends at The Dale Association's program Centre. Arthur’s mom, Olivia, lives a fulfilling life and enjoys spending several days a week at the Centre. She plays cards, takes their day trips in the summer, stays for lunch and takes the chair exercise class. "My wife and I work, and Mom lives with us. We want her to stay active and involved in her community, but it's hard for us to get her to the Centre and back home again. We appreciate the Dale's van service and the drivers (pictured above) are wonderful people." Since retiring from teaching, Marti loved reading the newspaper and doing crossword puzzles each day. Three nights a week she tutored students at the local public library. She was aware that her eyesight was changing, but assumed it was part of the normal aging process. When her eye doctor told her the shocking news that she had glaucoma she thought her world was ending. Fortunately, Marti’s doctor gave her a name that changed her whole outlook: Nancy Smith, the coordinator for The Dale Association’s Vision & Hearing Impairment program. Nancy visited Marti in her home then helped link Marti to important community services and provided Marti with a desktop magnifier to read the paper, balance her checkbook and keep up with correspondence. Marti never thought she’d need the Dale Association so soon after retiring, but she’s since learned we are so much more than just a senior center!
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